Branch District Library

2005 Survey Results

Image: Coldwater Branch Kids' Place

Coldwater Branch Kids' Place

Below are the results of our 2005 user survey. First are the combined totals of all the "multiple choice" questions. You may click on a particular branch to see the results only for that branch.

The number of responses to a given question may not equal the number of responses to the survey as a whole, since not all questions may have been answered by each respondent.

The coloring scheme is like a traffic light, worst to best goes from red to green. Blue is the very best. So, the more blue on the page, the better the library is doing.


Results for:
All Branches · Algansee · Bronson · Coldwater · Quincy · Sherwood · Union Twp.

Total Surveys Sent Out: 2080
Surveys Returned by Post Office Due to Bad Addresses: 210
Total Surveys Tallied: 480
Surveys returned by mail: 432
Surveys returned on the web site 48

Users who regularly patronize more than one BDLS branch: 128 (26%)

Do you use the library (477 Responses)
Yes: 475 (100%)
No: 2 (0%)

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How often? (470 Responses)
At Least Once a Year: 33 (7%)
At Least Once Every Six Months: 134 (29%)
At Least Once a Month: 303 (64%)

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Do you have a library card? (472 Responses)
Yes: 468 (99%)
No: 4 (1%)

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Do you generally find what you are looking for when you come? (464 Responses)
Yes: 439 (95%)
No: 25 (5%)

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How would you rate the library's collections and services in the following areas:

Overall (466 Responses)
Poor: 5 (1%)
Adequate: 48 (10%)
Good: 223 (48%)
Very Good: 190 (41%)

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Adult Book Collection (424 Responses)
Poor: 2 (0%)
Adequate: 65 (15%)
Good: 211 (50%)
Very Good: 146 (34%)

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Books On Tape/CD (319 Responses)
Poor: 29 (9%)
Adequate: 105 (33%)
Good: 126 (39%)
Very Good: 59 (18%)

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Videos/DVDs (334 Responses)
Poor: 41 (12%)
Adequate: 107 (32%)
Good: 126 (38%)
Very Good: 60 (18%)

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Magazines/Newspapers (343 Responses)
Poor: 12 (3%)
Adequate: 79 (23%)
Good: 169 (49%)
Very Good: 83 (24%)

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Reference Materials (358 Responses)
Poor: 11 (3%)
Adequate: 66 (18%)
Good: 182 (51%)
Very Good: 99 (28%)

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Computers (339 Responses)
Poor: 6 (2%)
Adequate: 47 (14%)
Good: 143 (42%)
Very Good: 143 (42%)

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Internet Access (321 Responses)
Poor: 9 (3%)
Adequate: 42 (13%)
Good: 136 (42%)
Very Good: 134 (42%)

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Holbrook Heritage Room in Coldwater (217 Responses)
Poor: 2 (1%)
Adequate: 34 (16%)
Good: 103 (47%)
Very Good: 78 (36%)

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Meeting Room (210 Responses)
Poor: 10 (5%)
Adequate: 50 (24%)
Good: 108 (51%)
Very Good: 42 (20%)

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Children's Collection (335 Responses)
Poor: 6 (2%)
Adequate: 30 (9%)
Good: 146 (44%)
Very Good: 153 (46%)

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Children's Programming (302 Responses)
Poor: 9 (3%)
Adequate: 35 (12%)
Good: 150 (50%)
Very Good: 108 (36%)

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Online Library Catalog (294 Responses)
Poor: 5 (2%)
Adequate: 42 (14%)
Good: 143 (49%)
Very Good: 104 (35%)

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Library Web Site (266 Responses)
Poor: 8 (3%)
Adequate: 42 (16%)
Good: 130 (49%)
Very Good: 86 (32%)

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Library Newsletter (238 Responses)
Poor: 11 (5%)
Adequate: 42 (18%)
Good: 116 (49%)
Very Good: 69 (29%)

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Staff Friendliness (455 Responses)
Poor: 6 (1%)
Adequate: 36 (8%)
Good: 115 (25%)
Very Good: 298 (65%)

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Telephone Friendliness (396 Responses)
Poor: 4 (1%)
Adequate: 25 (6%)
Good: 129 (33%)
Very Good: 238 (60%)

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Building Conditions (451 Responses)
Poor: 9 (2%)
Adequate: 60 (13%)
Good: 211 (47%)
Very Good: 171 (38%)

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Convenient Library Locations (444 Responses)
Poor: 10 (2%)
Adequate: 20 (5%)
Good: 180 (41%)
Very Good: 234 (53%)

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Are library hours convenient for you? (454 Responses)
Yes: 375 (83%)
No: 79 (17%)

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